Frequently asked questions

For general information you can find in the Vietnam Travel Guide page 
If you are unable to find the answers to your question in our Tour Q&A please do not hesitate to Contact Us

Would the price include a hotel pick up to Halong Bay (where we catch the junk), and also a drop off at our hotel after the tour?
How long to travel to Halong Bay by car?
Is it safe to be on the car?
What kind of car will I have?
What about accommodation in Halong Bay?
Is it safe to stay overnight on the junk boats?
Are there lifejackets onboard? Will they fit children?
Is there an electricity supply aboard the junk?
Could you let me know how big the group is on the junk??
When staying on the boat how many rooms does the rate include? 
Where on boat do I sleep ? Do the cabins have air conditioning and ensuite facilities with private bathroom?
Does the junk boat have double beds or are there just single beds?
If we are a family of 2 adults and 1 child 5 years old. What is the bedding arrangement if we share the same cabin?
Does the boat rock or shake during the night?
Can I sleep on the deck? Are there mosquito nets on the deck?
What about meals? Will we afford by ourselves?
What will I eat, I am a vegetarian?
Could we bring additional beer/wine on board during the cruise or can we arrange to have the boat be well stocked with beer??
Which cruise is the best in Halong Bay?
Can I charter a private cruise for my own usage?
Do I have to book on-line? Can I use my Travel Agent?
Booking a trip through the internet can be tricky: who will guarantee that I will get what I paid for?
Is availability guaranteed when I book online? If I book a tour, can I be guaranteed that it will run?
Is it possible that a tour could be cancelled? What happens then? 
What details should I have to book online? 
Are there any additional booking charges?
Do you think I need to have tour guide to escort to Halong bay? Can we book a tour without a guide? What about kayaking and biking?
How will I do if I do not have tour guide?
If we book the tour through your web site. How do we pick up the travel documentation and voucher? 
In case of discrepancy who should we contact?
Are there any hidden costs? example.. do we pay toget into the caves, beaches?
What about tipping?

Would the price include a hotel pick up to Halong Bay (where we catch the junk), and also a drop off at our hotel after the tour?
The return transportation to/from Halong bay is included. Pick up & Drop will be from your hotel in Hanoi.

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How long to travel to Halong Bay by car?
It takes 3 hours and a half by drive from Hanoi to  Halong city, one stopover.

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Is it safe to be on the car?
Though the traffic in Vietnam is not so good, drivers drive quite competently, he will slow down for the big bumps in the road, driving the speed limits and driving very safely.

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What kind of car will I have?
It depends on size of your own group. We will let you know which car we will use for the tour, they are all in excellent quality.

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What about accommodation in Halong Bay?
There are few international standard hotels in Halong ranging from standard to deluxe class. They are all newly built and well- organized.?See hotel list

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Is it safe to stay overnight on the junk boats?
Yes, It's quite safe. Halong Bay is calm and our selected junk boats are firm and big like a floating mini hotels. 24/7 service is always available for emergency situation. There are hundreds of junk boats are operating tours on the Halong Bay but we only select the best ones with good conditions for our customers.

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Are there lifejackets onboard? Will they fit children?
The Junk is fully equipped with all the latest safety gear and each cabin has lifejackets. There are also life buoys suitable for children.

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Is there an electricity supply aboard the junk?
Yes, we do have electricity supply aboard to ensure the light at all time and that the air con working properly. So you can use your gadget to support the flat battery.

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Could you let me know how big the group is on the junk? 
Our junk is small and cosy. It is not for the big group. It just accommodates small group of 8-12 people allowing maximum of flexibility and privacy. Our Junk boat is more personal and authentic.

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When staying on the boat how many rooms does the rate include? 
The rate is based on twin/double cabin. if you take a single cabin you will pay the single supplement.

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Where on boat do I sleep ? Do the cabins have air conditioning and ensuite facilities with private bathroom?
All the junks we provide has equipped cabins with en-suite bathroom and Fan or air-condition .

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Does the junk boat have double beds or are there just single beds? 
Yes, the boat have double bed (twin) and single beds

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If we are a family of 2 adults and 1 child 5 years old. What is the bedding arrangement if we share the same cabin?
If you have 2 adults and 1 child of 5 year old the bedding arrangement will be 1 twin/ double cabin. You will share the same cabin. Your child of 5 year old is free of charge

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Does the boat rock or shake during the night?
No, thousands of  islands provide natural shelter in Halong bay, so it's quite calm.

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Can I sleep on the deck? Are there mosquito nets on the deck?
Yes, you can sleep on the upper deck if you wish, there are comfortable lounge chairs there. There are no mosquito nets available on the deck.

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What about meals? Will we afford by ourselves?
No, Rates on the website are inclusive of fullboard so you do not worry about meals.

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What will I eat, I am a vegetarian?
Vegetarian and diet meals are provided on the cruise

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Could we bring additional beer/wine on board during the cruise or can we arrange to have the boat be well stocked with beer? 
The boat have enough beer/wine/soft drinks/water in supply. You can have it at your liking . The food on boat is included and you just pay for the drink. 

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Which cruise is the best in Halong Bay?
All cruises are on this website are great. We can not say which one is the best because it depends on your styles and budget. Please let us know your ideas, we will recommend you a suitable ones.

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Can I charter a private cruise for my own usage?
Certainly you can. If you want to have privacy, do not want to share junk boats with other tourists. Depend on the size of your group, we will help you to choose a suitable one.?

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Do I have to book on-line? Can I use my Travel Agent? 
You can either book with Halong Tour on-line, directly with us or visit your nearest travel agent. If you choose to book on-line the web desk will process your booking on-line and all correspondence will be via email. We're always happy to work with reputable Travel Agents to help arrange your vacation. Your Travel Agent still receive his or her commission on flights and any travel insurance.

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Booking a trip through the internet can be tricky: who will guarantee that I will get what I paid for? 
To assure you that the money you want to spend on your holiday will not be lost somewhere on the electronic highway we sell our trips under the most favorable booking conditions:?
- When you book a trip you make a deposit of only 10% per person (note: bank fee is on your side)?
- The remaining amount will be paid before the starting date of the tour when all reservations have been made.

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Is availability guaranteed when I book online? If I book a tour, can I be guaranteed that it will run?
On some tours we must confirm arrangements with our people on the ground, a process which usually takes no more than 24 hours. When you book online you will receive a follow-up email confirming your arrangements or a timeframe for when they will be confirmed. We strongly recommend that you do not make any other non-refundable travel arrangements until your tour is guaranteed to run. Occasionally, of course, political situations and other factors may mean that it's not possible to run a trip but this is very rare.

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Is it possible that a tour could be cancelled? What happens then? 
A tour may be cancelled due to bad weather, closed roads or simply not enough people. In any case, Halong Tour will give you a full refund. 

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What details should I have to book online? 
Please be sure to have the following details on hand: 
. Full name as it appears on your passport 
. Passport number, expiry date and place of issue 
. Nationality 
. Full mailing address 
. Date of birth 
. Emergency contact name and phone number 
. Details regarding any medical or dietary requirements 

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Are there any additional booking charges?
No, there are no additional booking charges.

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Do you think I need to have tour guide to escort to Halong bay? Can we book a tour without a guide? What about kayaking and biking? 
The rates for all tours in this website are inclusive of tour guide service, you won't have to afford him/her meals and accommodation. Your guide will travel with you on the road, telling you more about Vietnam and helping you on the way. It is possible to book a tour without a guide so that you can keep the costs down.  For your safety, a guide is mandatory on all Halong Tour "adventure" tours such as kayaking and biking 

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How will I do if I do not have tour guide?
Tour guides are available every cruises. They will guide you while cruising.

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If we book the tour through your web site. How do we pick up the travel documentation and voucher? 
All documentation is sent electronically by email. Shortly after we receive your booking form we will send you your trip documents (normally within 48 hours) which should be printed out by participants and retained as a receipt. 

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In case of discrepancy who should we contact?
In case of discrepancy you can contact us on (+84) 1685 734 016 

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Are there any hidden costs? example.. do we pay toget into the caves, beaches?
No, there will be no hidden costs. The entrance to caves, beaches are included

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What about tipping? 
If you are satisfied with your tour guides, drivers then a small gratuity is an appropriate way in which to show appreciation. Generally an amount of around US$5-7 per day should be budgeted for your guides/leaders and drivers. Tipping of the boat staff would be extra.

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